D’Z B’Z, INC. RETURN, REFUNDS & SHIPPING POLICY
RETURNS AND REFUNDS.
All Transactions and purchases made on the site are final. D’Z B’Z, INC. offers no return and exchange unless it can be clearly shown that the product shipped is defective.
(a) Damaged in shipment
If you receive your product and it has been damaged during shipment, please email us at firstname.lastname@example.org within 1-3 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.
(b) Important conditions for return
Due to the consumable nature of our product, D’Z B’Z, INC. cannot accept returns.
All sales are final. If the product is defective or there are any issues with the order, please email us at email@example.com for resolution.
We only exchange products when defective if notified within 1-3 business days of receipt of product, as described in (a) Damaged in shipment.
Delivery time of 2 to 5 working days, to the address of the User / Customer once the tracking number is received. Please note that we would not be liable for any delay in delivery and more so for the inconveniences occasioned by COVID – 19.
The messaging service is carried out with tracking control. We have the express right to use any Courier service as we deem fit.
Please note that shipping fees would be calculated together with your order price upon checkout.
PLACE OF DELIVERY, DEADLINES AND LOSSES
Approximate delivery times are indicated in working days, although a delay in delivery will not be a reason for penalty.
D’Z B’Z, INC. will not be liable for errors caused in delivery when the delivery address entered by the User / Customer in the order form does not match the reality or has been missed.
Depending on the destination of the order various shipping methods may be used, each method and each destination have shipping times that are specified in the order confirmation process.
Deadlines may change for logistical reasons or for reasons of force majeure. In cases of delays in deliveries, D’Z B’Z, INC. will inform its User/Customer, as soon as it has knowledge of them.
Each delivery is considered made from the moment the company makes the product available to the User / Customer, which is materialized through the control system used by the transport company.
Delays in delivery shall not be considered those cases in which the order has been made available to the User/Customer, by the transport company within the agreed time and could not be delivered for cause attributable to the User/Customer.
When the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being sent.
DELIVERY DATA, DELIVERIES NOT MADE AND LOSS OF THE PRODUCT.
If the User/Customer is absent at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery.
We would contact you and embark on a series of follow-up actions aimed at ensuring that delivery occurs.
If after 7 working days after the departure to delivery of the order has not been arranged delivery, the User / Customer should contact the administrator of the website.
In the event that the User/Customer does not do so, after 10 working days from the departure to delivery of the order, it will be returned and the User/Customer must bear the cost of shipping and return to origin of the order, as well as any associated management costs.
If the reason for not being able to make the delivery is the loss of the order, the transport will initiate an investigation. In these cases the response times range from one to three weeks.